FRESHThis policy explains how Fresh & Localé collects, uses, shares, and protects information when you use our platform.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, complete your profile, post a listing, make a purchase, or contact us for support. This may include your name, email address, phone number, physical address, payment information, profile photo, and any other information you choose to provide. We also collect information automatically when you use the App, including device information, IP address, operating system, browser type, pages viewed, features used, and the date and time of your activity. If you grant permission, we may collect your precise location data to help connect you with nearby Sellers and Buyers.
2. How We Use Your Information
We use the information we collect to: operate, maintain, and improve the App and our services; create and manage your account; facilitate transactions between Buyers and Sellers; process payments and send transaction-related communications; send you technical notices, updates, security alerts, and support messages; respond to your comments and questions; send marketing communications, where permitted by law; monitor and analyze usage patterns and trends; detect, investigate, and prevent fraudulent transactions and other illegal activities; and comply with legal obligations.
4. Location Information
With your permission, we collect and process information about your precise location to help you find local Sellers and Buyers near you. You can enable or disable location services at any time through your device settings. If you disable location services, some features of the App may not function properly. We do not share your precise location with other users without your explicit consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal information within a reasonable time, except where we are required to retain it by law.
6. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
7. Children's Privacy
The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us immediately.
8. Your Choices and Rights
You may update or correct information about yourself by logging into your account and editing your profile. You may opt out of receiving promotional communications from us by following the instructions in those messages or by contacting us directly. You may request access to, correction of, or deletion of your personal information by contacting us. Depending on your location, you may have additional rights under applicable privacy laws, including the right to data portability and the right to object to certain processing of your personal information.
9. Third-Party Links and Services
The App may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information to them. This Privacy Policy applies only to information collected by Fresh & Localé through the App.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (we do not sell personal information); and the right not to be discriminated against for exercising your privacy rights. To exercise these rights, please contact us using the information below.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App and updating the “Last updated” date at the top of this page. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the App or at our official contact channels. We are committed to working with you to resolve any privacy concerns promptly and in good faith.